Indigo Therapy Services, Inc. (ITSI) -
FAQs  REGARDING TELETHERAPY.

Q:  What is Teletherapy?
A:  Teletherapy is simply therapy, over the internet, through a live video connection. The treatment is very similar to what a child receives in person; it’s just done using a computer. If you’ve ever used FaceTime or Skype you’ve used the same type of technology that teletherapy uses.
Teletherapy can be used with a variety of ages. It allows therapy to be done remotely, and is an excellent way to receive therapy services when traveling to a clinic isn’t a realistic option or to allow for more scheduling flexibility. Teletherapy is endorsed by the American Speech-Language-Hearing Association (ASHA) and the American Occupational Therapy Association (AOTA).

Q:  What equipment will I be required to have?
A:  Teletherapy or on-line therapy requires that you have:
  • Computer, iPad, or tablet
  • Webcam (included in iPads and most laptop computers, but can be purchased inexpensively if needed)
  • For desk top computers, you will need a webcam, microphone and speakers.
  • High speed broadband internet (minimum of 3Mbps download speed and 1Mbps upload speed)

Q:  Do I have to live in Albuquerque?
A:  No; however you must live in the state of New Mexico.

Q:  Will my insurance cover this?
A: Please see info. on our home page.

Q:  Which healthcare providers are able to provides telehealth services?
A:  The purpose of the New Mexico Telehealth Act is to provide a framework for health care providers to follow in providing telehealth to New Mexico citizens when it is impractical for those citizens to receive health care consultations face-to-face with health care providers.
 
DEFINITIONS.--As used in the New Mexico Telehealth Act:
 "health care provider" means a person licensed to provide health care to patients in New Mexico, including:
(1)  an optometrist;
(2)  a chiropractic physician;
(3)  a dentist
(4)  a physician;
(5)  a podiatrist;
(6)  an osteopathic physician;
(7)  a physician assistant;
(8)  a certified nurse practitioner;
(9)  a physical therapist;
(10)  an occupational therapist;
(11)  a speech-language pathologist;
(12)  a doctor of oriental medicine;
(13)  a nutritionist;
(14)  a psychologist;
(15)  a certified nurse-midwife;
(16)  a clinical nurse specialist;
(17)  a registered nurse;
(18)  a dental hygienist; or
(19)  a pharmacist
 
 
Q:  What about co-pays, deductibles and co-insurances?
 A:  These remain the same as for face to face treatment at our brick and mortar clinic.  Our front desk will contact you prior to the scheduled on-line visit to collect fees.
 
Q:  What happens if I cancel or “No-show”?
A:  Our on-line policy matches our brick and mortar clinic policy.  If cancellations exceed 30% in a quarter; if you cancel 3 consecutive sessions or if you “No-Show” 2 times, your child will be discharged from services.

Q: What about privacy/HIPPA?
A:  We are set up with a HIPPA compliant platform to perform therapy services.  Therapists will be required to be in a secure, private location during sessions.  Sessions will not be recorded.  All of our sessions will be “Synchronous”.  The American Telemedicine Association (ATA) defines synchronous telemedicine as follows: "Interactive video connections that transmit information in both directions during the same time period."
 
Q:  What responsibilities do I have?
A:  You may be required to assist the therapist with the “hands on” portions of treatment.  Our therapists are used to being in the same room with their clients.  Their roles will shift somewhat in that they will act as a “coach” and facilitator of services much of the time (especially for younger children).  It is important that you and your therapist communicate effectively so that you can work with your child as a team.  This should be a great way for you to learn more about how to help your child when they are not in session.
 
Q:  Is teletherapy appropriate for ALL children?
A:  Teletherapy is not the best therapy delivery system for ALL children.  It is great for kids that have difficulty with:
·         Articulation
·         Social/Pragmatic Language
·         Fine Motor Skills
·         Feeding (Picky Eating)
·         Some sensory processing issues
·         Self-care
·         Executive Functioning
·         Bilateral Coordination
·         Strength
·         Separation Anxiety
          Infant Torticollis and developmental delay


It is not recommended for children that:
·         Have a VERY difficult time with focus and attention.
·         Have a VERY difficult time with regulation

Q:  Will ALL of my child’s therapy be delivered through teletherapy?
A:  Children will be evaluated individually and a plan for treatment will be recommended at that time. Due to the COVID-19 Pandemic, children can receive 100% of their continued therapy sessions through teletherapy.
 
Q:  Can my child receive services every other week?
A:  No. It is our hope that teletherapy will make it easier for children to get the weekly services that they need.  Children need the consistency of receiving therapy at least one time per week. 

Q:  How will my child be evaluated/Re-evaluated for services?
A:  Evaluation and Re-evaluation requires that the therapist and the child are in the same shared space.  All of our evaluations for Speech and Occupational therapy will take place at our brick and mortar clinic and then if continued therapy is recommended, you can switch to teletherapy sessions.