QUESTIONS AND ANSWERS REGARDING TELETHERAPY.
Q: What is Teletherapy?
A: Teletherapy is simply
therapy, over the internet, through a live video connection. The
treatment is very similar to what a child receives in person; it’s just done
using a computer. If you’ve ever used FaceTime or Skype you’ve used the same
type of technology that teletherapy uses.
Q: What equipment will I be required to have?
A: Teletherapy or
on-line therapy requires that you have:
- Computer, iPad, or tablet
- Webcam (included in iPads and most laptop computers,
but can be purchased inexpensively if needed)
- For desk top computers, you will need a webcam,
microphone and speakers.
- High speed broadband internet (minimum of 3Mbps
download speed and 1Mbps upload speed)
Q: Do I have to live in Albuquerque?
A: No; however you
must live in the state of New Mexico.
Q: Will my insurance cover this?
A: New Mexico
enacted the telemedicine parity law in 2013! This means private payers in
Mexico are required to reimburse for telemedicine services in the same way they
would cover comparable in-person medical services. The New Mexico Telehealth Act was finalized
in April 2019.
Q: Which healthcare providers are able to
provides telehealth services?
A: The purpose of the New Mexico Telehealth Act
is to provide a framework for health care providers to follow in providing telehealth to New
Mexico citizens when it is impractical for those citizens to receive health
care consultations face-to-face with health care providers.
used in the New Mexico Telehealth Act:
"health care provider" means a
person licensed to provide health care to patients in New Mexico, including:
(1) an optometrist;
(2) a chiropractic physician;
(3) a dentist
(4) a physician;
(5) a podiatrist;
(6) an osteopathic physician;
(7) a physician assistant;
(8) a certified nurse practitioner;
(9) a physical therapist;
an occupational therapist;
a speech-language pathologist;
(12) a doctor of oriental medicine;
(13) a nutritionist;
(14) a psychologist;
(15) a certified nurse-midwife;
(16) a clinical nurse specialist;
(17) a registered nurse;
(18) a dental hygienist; or
(19) a pharmacist
Q: What about co-pays, deductibles and
A: These remain the same as for face to face
treatment at our brick and mortar clinic.
Our front desk will contact you prior to the scheduled on-line visit to
Q: What happens if I cancel or “No-show”?
A: Our on-line
policy matches our brick and mortar clinic policy. If cancellations exceed 30% in a quarter; if
you cancel 3 consecutive sessions or if you “No-Show” 2 times, your child will
be discharged from services.
What about privacy/HIPPA?
A: We are set up
with a HIPPA compliant platform to perform therapy services. Therapists will be required to be in a
secure, private location during sessions.
Sessions will not be recorded.
All of our sessions will be “Synchronous”. The American Telemedicine Association (ATA) defines
synchronous telemedicine as follows: "Interactive video connections that
transmit information in both directions during the same time period."
Q: What responsibilities do I have?
A: You may be
required to assist the therapist with the “hands on” portions of
treatment. Our therapists are used to
being in the same room with their clients.
Their roles will shift somewhat in that they will act as a “coach” and
facilitator of services much of the time.
It is important that you and your therapist communicate effectively so
that you can work with your child as a team.
This should be a great way for you to learn more about how to help your
child when they are not in session.
Q: Is teletherapy appropriate for ALL children?
A: Teletherapy is
not the best therapy delivery system for ALL children. It is great for kids that have difficulty
Fine Motor Skills
Feeding (Picky Eating)
Some sensory processing issues
Infant Torticollis and developmental delay
It is not recommended for children that:
Have a very difficult time with focus and attention.
Have a very difficult time with regulation
Q: Will ALL of my child’s therapy be delivered
A: Children will
be evaluated individually and a plan for treatment will be recommended at that
time. Most children that receive
teletherapy services will be required to have a “hands on” session at our brick
and mortar clinic at least 1 time per month.
Q: Can my child receive services every other
A: No. It is our
hope that teletherapy will make it easier for children to get the weekly
services that they need. Children need
the consistency of receiving therapy every week.
Q: How will my child be evaluated/Re-evaluated for
A: Evaluation and
Re-evaluation requires that the therapist and the child are in the same shared
space. All of our evaluations for Speech
and Occupational therapy will take place at our brick and mortar clinic.